Troubleshooting a Theme Issue

Troubleshooting a Theme Issue

Troubleshooting a Theme Issue

Troubleshooting a Theme Issue

If you encounter a problem with our themes it is important to troubleshoot the cause. It could be caused by your environment, a possible third party plugin conflict, you are using an old version of the theme or Visual Composer, your server does not meet with requirements or it may be a bug in our code. To troubleshoot a theme issue, you need to follow the steps below:

Make Sure You Use the Latest Version

Make sure that you use the latest version of the theme and Visual Composer plugin.

Check the Child Theme

If you are using a Child Theme and if you have overridden the PHP files, make sure that the PHP file which you copied from the parent theme is updated and using the latest version. In some cases, you override a PHP file in the child theme and then you update the parent theme and on that update, the original PHP file is changed. That will make your version of the file in your child theme outdated and may cause problems. In such cases, you need to copy the new PHP file from your parent theme to your child theme and do your customization again.

Check for the Third Party Plugin Conflicts

In some cases, your additional third party plugins which you installed may conflict with our themes and cause problems. To make sure that it is not the case go to WordPress Admin Menu > Pluginsand select all the plugins except our theme bundled plugins. If the problem goes away, try to activate the plugins one by one to find which one is causing the problem.

Check Your Custom CSS

Go to Appearance > Customize > Additional CSS, delete any code that you may have added there. Then test the website and see if the problem goes away. This will allow you to rule out a possible problem caused by the custom code you added there.

Change the Theme

Go to WordPress > Appearance > Themes and change Moon Shop theme to another theme such as the WordPress default Twenty Seventeen theme. If the problem is still there then it is not related to our theme and you need to seek support from WordPress Support Website.

Make Sure Your Server Meets the Requirements

If your server does not meet with the prerequisites you either need to contact your hosting service provider and ask them to make the necessary changes to fix the issue or choose another hosting service provider which will meet the requirements. Read about the theme requirements.

Make Sure You Have File Permissions

To use our themes you need to have write permission for all your WordPress files and folders on your server. For more information read this article.

For more information:


Clear the Cache

Make sure that you clear your browser, Theme, WordPress and Server cache. For more information visit this page.

Contact Our Support

If you performed all of the actions above and you still have problems, contact our support and our friendly support team will be there for you to help.

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